The personal information ofTileowners has been compromised by a hacker, according to the Bluetooth tracking company’s owner,Life360.
Leaked personal details include names, addresses, email addresses, phone numbers and Tile IDs.According to Life360 CEO Chris Hulls, stolen data doesn’t consist of sensitive information like credit card numbers, account login credentials or location data.
More than just customer information leaked
“Similar to many other companies, Life360 recently became the victim of a criminal extortion attempt,” said Hulls in astatement posted on Tile’s website.
Hulls goes on to say that Tile has taken steps to “further protect” its systems from bad actors, and that the incident has been reported to law enforcement.
“We received emails from an unknown actor claiming to possess Tile customer information. We promptly initiated an investigation into the potential incident and detected unauthorized access to a Tile customer support platform (but not our Tile service platform),” said Hulls.
Getting started with Tile Bluetooth trackers: What you need to know
Tile is best known for its Bluetooth trackers. You can connect to Tile and use it to keep track of your possessions. Here’s how it works.
According to404 Media, which first reported the data leak, hackers were able to access Tile’s internal tools, revealing that the company has a process for data requests from law enforcement. The hackers also reportedly accessed a tool that allows the Bluetooth tracker company to transfer the ownership of Tile devices between email addresses, send push notifications and create administrator accounts. However, these tools reportedly weren’t used by the hacker.
The publication goes on to say that the hacker was able to access this sensitive information through a former employee’s account related to Tile’s customer support system. Tile has since shut that account down. The hacker told 404 Media that they “basically had access to everything.”
Tile waspurchased by Life360back in 2021 shortly before the launch of Apple’s competingAirTagBluetooth tracker. While the AirTag only works with Apple’s devices, Tile’s Bluetooth trackers work across Android and iOS. Tile’s most recently released tracker is theTile Pro.
